Customer Service Portal

One of the first steps when you first start AgroVision Growers is the set-up of the program. If it is your first time the settings menu will be opened automatically. If this is not the case you can always access the "Settings" menu in the menu selection bar on the left side of your screen.

Once the settings menu is opened you will find different sections to fill out information:

• Personal information: here you need to enter info as name, telephone etc. It is important that you select your country properly in "Country" selection as some options inside the app will be linked to this choice. Once you complete your info click "Save".

• Site information: in this section you will go through 3 screens. First one will be site information, where you need to fill name, VAT number and again choose the country: After that you will choose your production type. You can choose batch production if your site works in batches (all in/all out), you can choose continuous production if you have a continuous flow of animals not split in different batches or you can choose "I use both" if you work with continuous flow but you separate animals in batches too.
  
  The option that is active will be shown in green, you can deactivate/activate the option you want just clicking on the marker linked to each option (colour will change to green if you activate it and to grey when deactivated).  
  When the "Continuous Production" option is active you will be able to create different locations inside your site in the "Location section" inside the site information menu. There are 3 levels of hierarchy. First one is the "Barn", you can create as many barns as you want clicking in the "Add barn". Inside each barn you can create "Sections", clicking in the "Add section" button you can add new ones. Finally, inside each section you can create "Pens" with the "Add pen" button. The name of any of them is editable clicking in the pen icon.

• Slaughter: in this section you can set-up the slaughter factor AgroVision Growers will apply to the calculations, you can choose the option by activating it and write down the number to apply as slaughter factor. You can also choose if you want to activate/deactivate the "meat %" and "index points". 

• Feed: here you will be able to register all the different type of feeds you want to use in the "Component" screen. For registering a new feed, click in the "+" icon located in the upper right corner of the table and fill in the information of the feed, then click on the save icon. 
  Next section of "Feed" menu is "Settings". Here you will decide which unit you want to use and the % of dry matter to apply. You can activate the option you want just clicking, then the option will be shown in green. For the % of dry matter just write the number and click "Save".

• Health: first section of the health menu is "Cause". Here you will register all the diseases you want to enter in the app. To register a new cause click on the "+" icon located in the upper right corner of the table and fill in the information of the cause, then click on the save icon. You can decide if the cause you are registering is a cause, a diagnosis or is both.
  Next section is "Medicine" where you can register all the medicines you will use. Click on the "+" icon located in the upper right corner of the table and fill in the information of the medicine. 

  
  The following section is "Treatment plan" where the causes and the medicines you had previously registered you can register different treatment plans indicating what's the cause, what medicine to use for that cause, amount of that medicine to use, how many days will the treatment last and the withdrawal days for that specific plan. To register a new plan click on the "+" icon located in the upper right corner of the table and fill in the required information.

  

   
   
• Management: The "Employee" section inside this menu is to register invite and register new employees and give them rights to use the app. You can create/invite a new employee clicking in the "Invite employee" button. Once you click there you will fill in his/her email and they will receive a notification in their mail inbox for activating their account. Until they activate their account, the new employee's status will be "Pending". Once they complete the activation their status will be "Active". You can also delete employees.
  Different role types are available to be assigned to the employees:
  
  • Owner: right to create new sites, create new employees, read/edit rights for the whole app
  • Admin: same rights as the owner
  • Manager: access to all the information (included settings) of the sites he has right for. Cannot create new sites.
  • Employee: just rights to enter/edit/read information of the sites that administrators give rights to. Has no rights for settings.

In the "External relation" section you can register companies such as pig suppliers or slaughter houses. For registering a new one click  the "+" icon located in the upper right corner of the table and fill in the required information.